WHO WE ARE & WHAT WE DO

FastForward Companies, Inc. (FFC) is a business advisory with focused resources in telecommunications, Contact Center, IT/IS, business operations and coaching. Strategically, we map operational objectives to technology, networking and business process solutions.

Mission - To enhance our client's business performance and profitability through our advisory efforts. This is accomplished through our understanding of client's operational business objectives and processes. Our common sense recommendations lead to lasting strategic and tactical improvements for our clients.

Team - 130 years combined experience within telecom, information technology and operational management.

Strategies - Refining and developing business plans are continuing key elements of our practice. Our clients find these strengths complementary as together we seek comprehensive business solutions.

OUR FOCUS...

Our client's needs continue to be paramount as we enhance business results with People, Process and Technology solutions. Areas of advisory services include the following:

FFC supports its clients through understanding the needs of the business and matching the properly skilled individuals to complement overall business objectives.

Clients continually engage us in the development of winning business cases that support their success model. Throughout our client engagements, we are continually involved in helping them become more aware of people skills requirements, technology and networking required to support business objectives.

FFC provides the approach and methodology to help individuals and corporations expand and develop the skills and attitudes necessary to achieve a higher degree of success both personally and organizationally. Our comprehensive development process contains the three ingredients needed to ensure success:

People, process and technology can and should work together to enable the success model. Judgments made early in the strategic development process are critical factors to ensuring positive results. We assist our clients in the early judgment phase of personal and business development prior to goal setting and subsequent strategies. In so doing, the goals have a basis upon which clearly defined objectives and strategies can be refined and implemented.

Results include improved productivity, reduced operating expense, higher profits, and continuous achievement of personal and organizational excellence. Enhancing the effectiveness of employees, teams, and entire organizations to produce higher quality, customer-focused results should be goals of every company. In the future workplace, people at all levels must feel directly responsible for results, continually learning and developing their skills, and secure enough to share their best ideas and work together.

Responsible employees bring economic value to the company. Every organization's major asset is its people. Their knowledge, resourcefulness, and creativity translate directly into earnings and profitability. The investment of the corporation needs to be focused as much on personnel as machines. Successful leaders understand the bottom line not only incorporates physical assets such as equipment and facilities, but their people: the key source for long term stability and growth.

PEOPLE

Effective communication is the key to high performance. You may recall the story of the parent who was trying to teach his child to strike a match. The instructions were to strike the match. The son hit the match on the side, on the end on the table top and on the floor. No matter how hard he struck the match he could not get it to light. In utter frustration, the child left the room in tears and the parent was at a loss as to what to do. As he consoled his son, the parent realized that he hadn't communicated very well. The child had done exactly what his father had asked with no results. While this seems far fetched, the analogy is relevant to effectiveness or lack thereof with each human interaction.

Our approach is always to assess our client's current needs, culture and environment before recommending solutions or approaches to accomplishing desired results. Our clients tell us that our approach continually produces the results they had hoped for but were not able to achieve on their own. We bring another set of eyes, objectively focused on positive results. Linking corporate goals, objectives and tactics with compensation and development plans are critical success factors. This linkage is often overlooked when business executives are clearly focused on the burning issues of the day. We assist in objectively identifying gaps and recommending improvements.

PROCESS

Businesses are continually changing to meet the demanding competitive global markets. Our role as advisors is to understand business requirements, roles and responsibilities and to assist in the development of improved processes to optimize results. We continually view and assess business processes from the end user perspective. What is the end user expecting from our client? The desired result more often is the best product at the lowest cost, just-in-time. It's really that simple. All business infrastructures must be linked effectively to ensure that the supply chain and associated processes mesh seamlessly.

TECHNOLOGY

Strategic business plans must link to proper technology deployment to support business objectives. Recently, a significant client requested that FFC develop strategic and implementation plans to meet its customers' requirements. The assessment phase of the engagement included 37 executive and end user interviews to diagnose business issues, deliverables and requirements. Once this was completed, the foundation was developed. Gaps in technologies, business operations and personnel emerged and action plans were created to eliminate the disconnects.

Our firm developed the recommendations, ROIs and supporting operational business case in support of key technologies necessary to achieve best in class services to sustain customer centric growth. Customer Contact Centers were refined and cost reductions and call completion rates improved in meeting customer and corporate needs. Whether we are engaged to develop strategic plans, negotiate network services agreements or to project manage a corporate relocation, our focus remains to improve our client and their end user relationship, profitably.